1. Who controls the platform
Playtixx Cricket Academy is operated by Playtixx PRIVATE LIMITED. The company details shown
in the website footer, support page, and legal pages identify the operator responsible for this site.
2. Information users may provide directly
During registration, payment-link request, login, or support contact, users may provide information such
as name, email address, phone number, role, account credentials, policy acceptance confirmations, learner
and payer details, and other support information linked to a subscription request.
3. Information related to subscriptions and support
When users request a plan, seek billing assistance, or ask for a refund, the platform may maintain
account-linked records including requested plan type, support messages, refund request context, and
account status information necessary to resolve the matter.
4. How information may be used
- To create and manage registered user accounts.
- To restrict protected pages like
dashboard, pricing, and checkout to signed-in users.
- To deliver subscription-related communication, payment-link support, and account notices.
- To respond to customer service requests and refund enquiries.
- To improve product structure, page flows, and support experience.
- To meet reasonable legal, compliance, security, or fraud-prevention needs.
5. Payment processors and third parties
Payment handling may involve a manually shared payment link and third-party banking or payment
infrastructure used to process legitimate subscription transactions. Such providers may maintain their own
privacy and security practices, and users should review the relevant provider terms where applicable.
6. Storage and security
The static prototype of this website uses browser-side storage for account simulation, browser-side
storage for payment request records, and a database.txt seed file for the initial text-based
user database structure. Reasonable care may be taken to protect information, but no digital environment
can guarantee absolute security.
7. Access control and user responsibility
Users are responsible for maintaining the confidentiality of their login credentials. Shared device access,
weak passwords, or careless account handling can increase the risk of unauthorized access.
8. Policy acceptance records
Registration requires explicit acknowledgement of the Terms of Service, Privacy Policy, Refund Policy, and
account-activation notice. These acknowledgements may be stored as part of the user's account record for
compliance and account-management purposes.
9. User support and privacy enquiries
Privacy-related questions may be sent to getsupport@playtixx.com.
Users may also contact support by phone at +91 7042933192.
Official support details are published on the website for transparent communication.
10. Updates to this policy
This policy may be updated when product workflows, support requirements, payment handling, or legal
expectations change. Users should review this page periodically when using the site or maintaining an
active account.
11. Data retention and account history
Registration details, support submissions, policy acknowledgements, and plan-request records may be kept
for a reasonable period where required for support continuity, dispute review, compliance records, fraud
prevention, or operational reference. Retention needs may vary depending on the type of request and the
account status involved.
12. Learners under parental or guardian supervision
Where a learner is being supported by a parent or guardian, contact or payer information may be provided
as part of the payment-request or support process. Users submitting such information should ensure they are
authorized to provide it and that the details are accurate for legitimate academy-related communication.
13. Corrections and privacy-related requests
If a user believes submitted information is inaccurate, outdated, or requires review, they may contact
getsupport@playtixx.com with the
relevant account email and request details. Playtixx may ask for reasonable verification before acting on
an account-related privacy request.